The Ultimate Guide to AI in
Customer Service

Artificial Intelligence or AI has been a buzzword for some time now. It’s uses appear to be endless, but one facet of our world where we are seeing great strides is in it’s customer service applications.

In a recent study, 47% of customers say they want more from brands now than they did before in terms of customer service. AI can provide you the flexibility to meet your customers where they are and provide intelligent, convenient, and informed customer service.

In this new download you will learn how AI can provide customers with:
  • 24/7 self-service
  • ​Reduced wait times and deliver faster resolutions
  • ​Reduced required effort on behalf of your customer
  • ​Personalized interactions by ingesting customer data from multiple sources and bringing it up in real-time
You will also learn about what AI can do for your business:
  • Help you scale customer service without increasing your staff
  • ​Minimizing human error
  • ​Lower the cost per service request
  • ​Increase agent productivity by deflecting simple inquires

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