Re-imagining IT Self-service for the Best Employee Experience
In this webinar, you will unlock expert tips on enhancing the self-service experience with intelligent technology

Speakers

Joy Su

Senior Director, Product Marketing
Freshworks

Stephen Mann

Principal Analyst and Content Director
ITSM.tools
What You Will Learn In This Webinar:
Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations has failed to deliver on their promises.

Join Joy Su, Senior Director at Freshworks and Stephen Mann, Principal Analyst at ITSM.tools as they present insights on the emerging shift-left strategies being adopted to improve employee satisfaction and agent productivity. 

Key Takeaways:
  • How (and why) traditional IT self-service portals have failed to deliver the expected benefits
  • ​The continued importance of self-service within digitally-enabled organizations
  • ​How new smart technologies offer a better alternative to self-service portals
  • ​Eight tips for ensuring that new self-service capabilities drive better employee experience & boost agent productivity
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